Privacy Policy

1. Information We Collect

okspin collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register an account with okspin, we collect personal information that you voluntarily provide, including but not limited to:

• Account Information: Full name, date of birth, email address, phone number, and username.
• Identity Verification: Government-issued ID, proof of address, and other documents required to verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Payment Information: Details of your GCash, PayMaya, or bank account (BPI, BDO, Metrobank) used for deposits and withdrawals. We do not store full credit card numbers or sensitive payment credentials — these are processed securely by our payment partners.
• Communication Data: Messages, emails, and chat transcripts when you contact our customer support team.

1.2 Information Collected Automatically

When you access and use the okspin platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, games played, bet history, session duration, click patterns, and other interactions with our platform.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with regional gaming regulations.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction data from GCash, PayMaya, and banking partners to process deposits and withdrawals.
• Identity Verification Services: Data from third-party verification providers to confirm your identity and prevent fraud.
• Game Providers: Gameplay data from our licensed third-party game suppliers to track your activity and ensure fair play.

2. How We Use Your Information

okspin uses the information we collect for the following purposes:

• Account Management: To create and maintain your okspin account, verify your identity, and provide customer support.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions securely and efficiently.
• Platform Operation: To operate, maintain, and improve the okspin platform, including troubleshooting technical issues and optimizing performance.
• Personalization: To personalize your gaming experience by recommending games, promotions, and content based on your preferences and activity.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and updates about okspin services. You can opt out of marketing communications at any time.
• Compliance and Security: To comply with legal obligations, including AML and KYC requirements, prevent fraud, detect suspicious activity, and protect the security of our platform and users.
• Responsible Gaming: To monitor your gaming behavior and provide responsible gaming tools, such as deposit limits and self-exclusion options, in accordance with PAGCOR standards.
• Analytics and Research: To analyze usage patterns, conduct research, and generate aggregated, anonymized statistics to improve our services.

3. How We Share Your Information

okspin does not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform, including payment processors (GCash, PayMaya, banks), identity verification services, game providers, hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal and Regulatory Compliance

We may disclose your information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe disclosure is necessary to comply with legal obligations, enforce our Terms & Conditions, protect our rights, or prevent fraud and illegal activity.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving okspin, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data continues to be protected under this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you participate in a co-branded promotion or authorize us to share data with a partner service.

4. Data Security

okspin takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data, including payment information and account credentials, is encrypted using SSL/TLS protocols during transmission and at rest.
• Access Controls: We restrict access to personal information to authorized personnel only, based on the principle of least privilege.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Secure Infrastructure: Our platform is hosted on secure servers with firewalls, intrusion detection systems, and other protective measures.

While we strive to protect your data, no method of transmission or storage is 100% secure. You acknowledge that you provide your information at your own risk, and okspin cannot guarantee absolute security.

5. Data Retention

okspin retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a period after account closure as required by law (typically 5-7 years for financial and gaming records).
• Transaction Records: Retained for at least 5 years to comply with AML and tax regulations.
• Marketing Data: Retained until you opt out of marketing communications or request deletion.
• Technical Logs: Retained for up to 12 months for security and troubleshooting purposes.

After the retention period expires, we will securely delete or anonymize your data so that it can no longer be associated with you.

6. Your Privacy Rights

Under Philippine data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information, subject to legal and regulatory retention requirements.
• Right to Restriction: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

okspin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and deliver personalized content. The types of cookies we use include:

• Essential Cookies: Required for the platform to function properly, such as session management and security.
• Performance Cookies: Collect anonymous data about how you use our platform to help us improve performance.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and promotions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the okspin platform.

8. Third-Party Links

The okspin platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

okspin is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information. If you believe a minor has provided us with personal information, please contact us at [email protected] immediately.

10. Changes to This Privacy Policy

okspin reserves the right to update or modify this Privacy Policy at any time. We will notify registered users of material changes via email or a prominent notice on our platform. The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of okspin after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Support: [email protected]
• Hours: 24/7, including weekends and Philippine public holidays

We are committed to resolving any privacy concerns promptly and transparently, in accordance with Philippine data protection regulations.